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WARRANTY’S
Warranty Disclaimer
Please Note:
If you have a warranty issue — whether it’s related to a service provided on-site or a product purchased through CG Locks — we are unable to assist or dispatch a technician until the warranty form on this page has been completed in full.
This form is essential for our team to properly assess your situation and ensure the correct process is followed. Submissions made through other channels (e.g. phone, email, or social media) will not be actioned unless the form has been submitted.
Thank you for your understanding and cooperation.
Protect Your Home or Business with CG Locks.
As well as Australian consumer law, every item is covered by the manufacturers' product warranty. We have compiled a list of the most common brands we sell and their product warranty pages so you can view them easily. Please see below for these links:
ASSA ABLOY (Includes Lockwood, Yale, Whitco)
https://www.assaabloyopeningsolutions.com.au/en/about-assa-abloy/warranties-and-guarantees/
Phone: 1300 LOCK UP (1300 562 587)
Allegion (Includes Schlage & Legge)
https://www.allegion.com/australia/en/products/literature/product-warranties.html
Phone: 1800 098 094
Gainsborough
Phone: 13 14 18
Nidus
https://static1.squarespace.com/static/54ebb58ee4b08db9da9013ca/t/5c931f011905f43592543cf0/1553145646788/Nidus+24+page+brochure+March+2019+-21-3-19.pdf (Warranties noted in downloadable product brochure)
Phone: (03) 9873 7270
Dormakaba
Phone: 1800 675 411
Madinoz
https://www.madinoz.com.au/warranty
Phone: 1800 675 411 (as above)
Master
https://www.masterlock.com/service-and-support/faqs/warranty-information
Zanda
Phone: 1300 926 321
Abus
https://www.abus.com/us/content/download/54083/4781629/file/2019%20ABUS%20Security%20Catalog.pdf
For any other brands or warranty inquiries please contact the manufacturer directly, or if you cannot find their information please email us at info@cglocks.com and we will get the necessary information for you.